Refund Policy

This Refund Policy applies to Subscriptions to Space Tenders and forms part of the Terms of Service. Capitalised words have the meaning given in the Terms.

The Free Trial lasts 14 days and requires no payment details. No charge is made during the Free Trial or when it ends, so there is nothing to refund.

If you request a refund within 14 days of a payment, we refund that payment in full. You do not need to give a reason.

The guarantee applies to your first payment and to every renewal payment, for monthly and annual Subscriptions alike.

A refund ends the Subscription, and access to the feed stops when the refund is issued.

A payment made more than 14 days ago is not normally refunded, and we do not refund part of a Subscription Period on cancellation.

We do refund, at any time:

• a duplicate charge or a charge for the wrong amount
• a renewal charged after you had cancelled
• the affected period, if the feed was unavailable for more than seven consecutive days
• the unused part of a Subscription Period, if we close the Service or close your Account for a reason other than your breach of the Terms

If your circumstances are not covered here, write to us. We consider every request on its facts.

Email hello@spacetenders.com from the address on your Account and state that you want a refund. Once checkout is open, you may also use the link in the receipt from the payment provider.

We confirm the request within three working days.

Refunds are returned to the original payment method. Depending on your bank or card issuer, the amount usually appears within 5 to 10 working days of our confirmation.

You may cancel at any time by email to hello@spacetenders.com or, once checkout is open, through the payment provider. Cancellation stops future renewals. Access continues to the end of the Subscription Period already paid for.

Deleting your Account on the account page does not by itself cancel a Subscription. Cancel the Subscription first.

The guarantee is meant to let you try a Subscription without risk. We may decline a refund where it is claimed repeatedly by the same customer, or where the Account has been used in breach of section 11 of the Terms.

This Refund Policy applies in addition to any right to cancel or to receive a refund that the law gives you, including consumer withdrawal rights in the European Union and the United Kingdom. Nothing here limits those rights.

Where a payment provider is the merchant of record, the refund is issued through that provider on the terms of this policy.

Questions about a charge or a refund go to hello@spacetenders.com. Other routes are on the contact page.